1. Agreement to Terms

These Terms of Service (the "Agreement") govern your access to and use of the Service provided by TOTROX TECHNOLOGY L.L.C (Zulekha Building), Al Qusais Industrial Fourth, Dubai, UAE ("we," "us," "our," or "Mosic"). By accessing or using the Service, you ("Customer") agree to be bound by these Terms. If you are accepting on behalf of an entity, you represent that you have the authority to bind that entity to this Agreement.

If you do not agree with all of these Terms, you may not access or use the Service.

2. The Service

2.1 Service Description

Mosic is a cloud-based project management and collaboration platform for teams (the "Service"). Anything you or your Users post, upload, share, store, or otherwise provide through the Service is considered "User Content." You are solely responsible for all User Content contributed to the Service. The Service may also include templates, help documents, and other materials to assist you ("Mosic Content"). You will not receive or have access to the underlying source code of the Service.

2.2 Your Subscription

Subject to these Terms, you may access and use the Service as described on the applicable ordering or plan selection screen. Use of the Service is permitted only by individuals authorized by you ("Users") for your internal business purposes and not for the benefit of any third party.

2.3 Our Ownership

We own the Service, the Mosic Content, and all related technology, including all intellectual property rights. We retain all right, title, and interest in and to the Service, including without limitation all patent, copyright, trademark, trade secret, and other intellectual property rights, and any updates, enhancements, upgrades, modifications, patches, workarounds, and fixes thereto, and all derivative works of or modifications to any of the foregoing. There are no implied licenses under this Agreement, and any rights not expressly granted to you are reserved.

3. User Accounts and Workspaces

3.1 Accounts

To access the Service, you must create an account. You must be at least sixteen (16) years of age to use the Service. If you are under the legal age of majority in your jurisdiction, you may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, except for activity caused by a third party exploiting vulnerabilities in the Service.

3.2 Workspaces

The Service allows you to create and join Workspaces — shared environments where Users collaborate on projects, tasks, documents, and other content. Each Workspace has an Administrator who manages membership, permissions, and settings.

The Service contains customizable settings that allow each User to control access and actions within a Workspace ("Permissions"). Workspace membership roles include: Admin, Editor, Member, Viewer, and Guest. Workspace Administrators are responsible for managing Permissions and for determining which Users can set Permissions. We have no responsibility for managing Permissions and no liability for the Permissions set by you or your Users.

You may invite third parties to join your Workspace. By doing so, you represent that you have authorization to share any User Content within that Workspace with the invited Users. By accepting a Workspace invitation, Users agree to abide by the permissions and rules set by the Workspace Administrator.

3.3 Multi-Workspace Use

You may work across multiple Workspaces. Your private Workspace and any Organization Workspaces are separate. Content shared with an Organization Workspace will remain accessible by other Organization members even if a member leaves or their account is terminated.

4. Acceptable Use

4.1 Use Restrictions

You agree that you will not, and will not allow Users or third parties to:

Modify, translate, copy, or create derivative works based on the Service.
Reverse engineer, decompile, or otherwise attempt to discover the source code or underlying algorithms of the Service, except as permitted by applicable law.
License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit the Service.
Remove or obscure any proprietary notices or Mosic branding in the Service.
Use the Service in any way that violates applicable law or regulation.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt the Service, including by introducing viruses or other harmful code.
Use the Service to build or support products or services competitive to the Service.
Probe, scan, or test the vulnerability of the Service or any of our systems or networks.
Use automated means (bots, scrapers, scripts) to access the Service without our written permission.
Use the Service to send spam, unsolicited messages, or unauthorized promotional material.

4.2 Suspension for Harmful Use

If you are using the Service in a manner that, in our reasonable judgment, causes or is likely to cause significant harm to us or the Service, we may suspend your access. We will use commercially reasonable efforts to provide notice and an opportunity to remedy the issue prior to suspension, limit the suspension to only the accounts involved, and remove the suspension promptly after the issue is resolved.

5. User Content

5.1 Ownership

You retain full ownership of all User Content you create, upload, or share through the Service. Except for the limited rights and licenses granted in this Agreement, you own all right, title, and interest in and to the User Content. No implied licenses are granted under this Agreement.

5.2 License Grant

You grant us and our subcontractors a non-exclusive, worldwide, royalty-free, paid-up right and license to use, process, host, store, reproduce, distribute, and display (to Users) User Content for the sole purpose of providing the Service to you.

5.3 Responsibility

You are solely responsible for your User Content. You represent and warrant that:

You own or have the necessary rights to upload and share your User Content.
Your User Content does not violate any applicable law or the rights of any third party.
Your User Content does not contain material that is defamatory, obscene, or otherwise objectionable.

We reserve the right, but have no obligation, to remove or disable access to User Content that violates these Terms.

6. Third-Party Applications

The Service may integrate with third-party products or services (e.g., Google Calendar, email providers). We do not endorse such third-party services and are not responsible for their content, privacy practices, or availability. Your use of third-party services is governed by their respective terms and policies.

We expressly disclaim all representations and warranties relating to any third-party applications. Any data transmitted to third-party systems is handled under their terms and privacy policies. We will have no liability arising from your use or inability to use third-party applications.

7. Payment

7.1 Fees

Certain features require a paid subscription. You will pay for access to and use of the Service as set forth on the applicable plan. All fees are billed in advance on a recurring basis (monthly or annual) in the currency stated at checkout. Payment obligations are non-cancelable and non-refundable except as expressly stated in this Agreement or required by applicable law. We may modify fees or introduce new fees at our discretion; you always have the right to choose not to renew if you do not agree with any new or revised fees.

7.2 Payment Method

You authorize us, either directly or through our third-party payment processor, to charge the applicable fees to your payment method. It is your responsibility to provide current payment information; failure to do so may result in suspension of your access. If authorized, recurring charges will be applied without further authorization until you terminate or change your payment method.

7.3 Taxes

Fees do not include taxes, levies, duties, or similar governmental assessments. You are responsible for paying all taxes associated with your use of the Service, except taxes based on our net income.

7.4 Failure to Pay

If you fail to pay fees when due, we may suspend your access pending payment. You authorize us to make multiple re-attempts at charging your payment method if an initial attempt is unsuccessful. If you believe you have been billed incorrectly, you must contact us within sixty (60) days of the billing date to receive an adjustment.

8. Term and Termination

8.1 Term

This Agreement is effective from the date you first access the Service and continues for the duration of your subscription, including any renewals. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.

8.2 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription remains active until the end of the current billing period. No refunds will be provided for the remaining period. If you cancel or do not renew your paid subscription, your account will be downgraded to a version of the Service with diminished features and functionality that we offer to unpaid users ("Free Version"), if available.

8.3 Termination for Cause

Either party may terminate this Agreement upon written notice if the other party materially breaches this Agreement and such breach is not cured within thirty (30) days after receipt of notice. We may terminate your access to the Free Version at any time upon notice.

8.4 Effect of Termination

Upon termination, your right to access and use the Service will immediately cease. If you terminate due to our uncured breach, we will refund any unused, prepaid fees for the remainder of the current billing period. If we terminate due to your uncured breach, no refund will be provided. In no event will termination relieve you of the obligation to pay any fees payable for the period prior to termination.

Upon your request following termination, we will delete your User Content and account data within thirty (30) days, unless an earlier deletion is requested in writing. If you are using the Free Version, we may delete your data if your account is inactive for a period of one (1) year or more.

8.5 Survival

Sections relating to Our Ownership, Third-Party Applications, Payment, Warranties and Disclaimers, Limitation of Liability, Confidentiality, Indemnification, Force Majeure, Intellectual Property Complaints, and General Terms survive any termination or expiration of this Agreement.

9. Confidentiality

9.1 Definition

Each party (the "Receiving Party") understands that the other party (the "Disclosing Party") may disclose business, technical, or financial information that should reasonably be understood to be confidential ("Confidential Information"). Your Confidential Information includes User Content and account data. Our Confidential Information includes non-public information regarding the Service. This Agreement and the information in all orders is deemed Confidential Information of both parties. Confidential Information does not include information that: (a) is or becomes publicly available without breach of obligation; (b) was known to the Receiving Party prior to disclosure; (c) is received from a third party without breach; or (d) was independently developed by the Receiving Party without reference to Confidential Information.

9.2 Protection

The Receiving Party will: (a) protect the Disclosing Party's Confidential Information using the same degree of care it uses for its own confidential information, but no less than reasonable care; (b) limit access to those who need to know and are bound by confidentiality obligations; (c) not disclose Confidential Information to third parties without prior written consent; and (d) not use Confidential Information for any purpose other than fulfilling its obligations under this Agreement.

9.3 Compelled Disclosure

The Receiving Party may disclose Confidential Information if required by law, provided that it gives the Disclosing Party prior notice (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure.

10. Data

10.1 User Information

You and your Users are required to provide information such as name, email address, and account credentials to access the Service ("User Information"). You grant us the right to store, process, and retrieve User Information in connection with your use of the Service. You represent that you have obtained all necessary rights to transfer User Information to us and to process it as contemplated by this Agreement.

10.2 Service Data

As you interact with the Service, we collect data pertaining to Service performance and usage ("Service Data"). Provided that Service Data is aggregated and anonymized, and no User Information, User Content, or personal identifying information is revealed to any third party, we are free to use Service Data in any manner. We own all right, title, and interest in such Service Data. This does not give us the right to identify you as the source of any Service Data.

10.3 Data Protection

We have implemented reasonable information security practices to protect your data, including administrative, technical, and physical security measures. We process personal data in accordance with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where applicable, the EU General Data Protection Regulation (GDPR). You are responsible for maintaining appropriate security and backup of your own systems and data. Your use of the Service is governed by our Privacy Policy, incorporated by reference.

11. Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay results from circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, labor disputes, power outages, internet disruptions, or failures of third-party systems. The affected party will promptly notify the other party of the force majeure event and its expected duration. If the event continues for more than sixty (60) days, either party may terminate this Agreement upon written notice without liability, except for obligations that accrued prior to termination.

12. Warranties and Disclaimers

12.1 Your Warranties

You represent and warrant that all User Content submitted by your Users complies with applicable laws, rules, and regulations.

12.2 Warranty Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE AND ALL RELATED COMPONENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN TYPES OF WARRANTIES. THE FOREGOING DISCLAIMERS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

13. Limitation of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, WE WILL NOT BE LIABLE FOR: (A) INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES; (B) DAMAGES BASED ON LOSS OF REVENUES, PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION; OR (C) ANY DAMAGES THAT IN THE AGGREGATE EXCEED THE TOTAL FEES PAID BY YOU FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply whether or not you have been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy.

14. Indemnification

You agree to defend, indemnify, and hold harmless us and our officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, or costs (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party, including intellectual property rights; or (d) any User Content you upload, post, or share through the Service.

15. Feedback

You may from time to time provide suggestions, comments, or other feedback regarding the Service ("Feedback"). You grant us a royalty-free, worldwide, perpetual, irrevocable, fully transferable, and sublicensable right to use, modify, create derivative works from, distribute, and display any such Feedback as we see fit, entirely without obligation or restriction of any kind, except that we will not identify you as the provider of such Feedback.

16. Intellectual Property Complaints

If you believe that any User Content or other material on the Service infringes your intellectual property rights, please notify us at legal@mosic.pro with: (a) a description of the copyrighted work or intellectual property that you claim has been infringed; (b) a description of where the allegedly infringing material is located on the Service; (c) your address, phone number, and email address; (d) a statement that you have a good faith belief that the use of the material is not authorized; and (e) a statement that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on their behalf, and that you acknowledge liability for any false claims under applicable law. We reserve the right to remove or disable access to allegedly infringing material and to terminate accounts of repeat infringers.

17. General Terms

17.1 Changes

We may modify these Terms by notifying you at least thirty (30) days prior to changes taking effect and posting the updated Terms at mosic.pro/terms. We will not materially decrease the core functionality of the Service. Your continued use of the Service after changes take effect constitutes acceptance.

17.2 Relationship of the Parties

The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.

17.3 No Third-Party Beneficiaries

There are no third-party beneficiaries to this Agreement. A person who is not a party to this Agreement may not enforce any of its terms under any applicable law.

17.4 Email Communications

Notices under this Agreement will be sent by email or through the Service. Notices to us must be sent to legal@mosic.pro, or by mail to: TOTROX TECHNOLOGY L.L.C (Zulekha Building), Al Qusais Industrial Fourth, Dubai, UAE. Notices to you will be sent to the email provided through the Service. Notices will be deemed received (a) the business day after sending, for email; and (b) the same day, for notices through the Service.

17.5 Amendment and Waivers

Except as provided in Section 17.1 (Changes), no modification of this Agreement will be effective unless made in writing and signed or accepted by authorized representatives of both parties. No failure or delay by either party in exercising any right under this Agreement constitutes a waiver of that right.

17.6 Severability

This Agreement will be enforced to the fullest extent permitted under applicable law. If any provision is held by a court of competent jurisdiction to be contrary to law, it will be modified by the court and interpreted to best accomplish the objectives of the original provision, and the remaining provisions will remain in effect.

17.7 Assignment

Neither party may assign or delegate any of its rights or obligations under this Agreement without the prior written consent of the other party (not to be unreasonably withheld), except that we may assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any purported assignment in violation of this section is void.

17.8 Governing Law

This Agreement is governed by the laws of the United Arab Emirates. Any disputes arising out of or relating to this Agreement will be resolved in the courts of Dubai, UAE. Each party consents to the exclusive jurisdiction of such courts.

17.9 Entire Agreement

This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and us regarding the Service and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

18. Contact

If you have any questions about these Terms, please contact us:

Email: legal@mosic.pro
Mail: TOTROX TECHNOLOGY L.L.C (Zulekha Building), Al Qusais Industrial Fourth, Dubai, UAE
Website: mosic.pro/contact

Terms of Service