Frequently Asked Questions

How do I create an account?

Click the "Sign up" link from the homepage or login page. Enter your email address, create a password, and provide your full name. You'll be able to start using Mosic immediately after email verification.

Learn more about authentication

How do I navigate Mosic?

Use the left sidebar to access main sections: Today (tasks due today), Inbox (unscheduled tasks), Upcoming (future tasks), Feed (activity stream), and Dashboard (analytics). The right sidebar shows your workspace hierarchy including Spaces, Projects, Lists, and Tasks with item counts.

Complete navigation guide

How do I create a task?

Click the "+ Add New Task" button in the sidebar or use the quick add field on the Today page. Enter the task title (required), select a priority level from 6 options (Low, Normal, High, Urgent, Critical, Blocker), set start and due dates, add time estimates, and optionally assign the task to a list. Click "Save" to create.

Complete task management guide

How many status options are there?

Mosic provides 8 status options to track your task lifecycle:

• Backlog - Planned for later, not yet ready to start
• ToDo - Ready to start working
• In Progress - Currently being worked on
• In Review - Awaiting review or approval
• On Hold - Temporarily paused (waiting on external factors)
• Blocked - Cannot proceed due to dependencies or issues
• Completed - Successfully finished
• Cancelled - Abandoned or no longer needed

Learn about task statuses

Can I assign a task to multiple people?

Yes, Mosic supports multiple assignees per task. You can assign tasks to several team members simultaneously. All assignees must be members of the task's workspace.

Learn about task assignments

Can tasks have subtasks?

Yes, tasks can have parent-child relationships using the parent_task field. Create subtasks through the Subtasks tab in the task detail view to break down complex work hierarchically.

Learn about subtasks

Can a task be in multiple lists?

Yes, tasks can belong to multiple lists for flexible organization. Lists are displayed as colored pill badges on task cards, allowing tasks to appear in different organizational contexts.

Learn about task lists

What happens when I @mention someone in a task?

When you @mention a user in the task description, they are automatically added as a subscriber to receive notifications about task updates. Mentioned users must be members of the task's workspace.

Learn about task collaboration

What's the difference between a task and an event?

Tasks are work items to be completed with status, priority, and checklists. Events are calendar items with specific start and end times. They can be linked together, and completed events contribute to a task's total duration automatically.

Learn about events and calendar

What determines which tasks appear on the Today page?

The Today page shows tasks that meet any of these criteria for the selected date:

• • Tasks with start dates on or before the selected date (not completed)
• • Tasks with due dates on or before the selected date and no start date (not completed)
• • Tasks specifically due on the selected date (not completed)
• • Tasks completed on the selected date (shown in Done section)

Complete daily workflow guide

What's the difference between Today and Upcoming pages?

The Today page focuses on a single day (today or any selected date) with To Do and Done sections. The Upcoming page provides a broader view of future tasks across multiple days in timeline or list format with three views: Due (41-day timeline), Inbox (list), and Calendar.

Learn about Upcoming views

How is task duration calculated?

Total duration is automatically calculated from the time spent on completed calendar events linked to the task through the Relations system. This provides accurate time tracking based on actual work sessions.

Learn about time tracking

What's the difference between Spaces, Projects, and Lists?

Mosic uses a three-level hierarchy for organization:

• Spaces (Top Level)

  Separate different areas of work like departments, clients, or major initiatives. Each Space has its own Projects, settings, and dashboard. View in Wall or List mode.

• Projects (Middle Level)

  Specific initiatives within Spaces. Projects contain Task Lists and have tabs for Tasks, Dashboard, Info, and Settings. Track project-level progress with analytics.

• Lists (Task Lists)

  Contain individual tasks. Support Kanban boards with customizable status columns. Configure visibility (public or private), managers, and members. Perfect for workflow management.

Learn about Spaces

How do tags work?

Mosic supports tags that work across all document types including Tasks, Projects, Lists, Comments, and more. View your tags in Wall or List view, where they're grouped by document type with counts. Each tag detail page shows all tagged items organized by type. Use tags for cross-cutting categorization that doesn't fit your Space/Project/List hierarchy.

Learn about tags

How do I create an event?

Switch to Calendar view from the Today page to see your timeline. Click a time slot or use the "+ Create" button. Fill in the event details including title, date/time, location, description, and guest invitations. You can toggle "All day" for multi-day events. Events have four tabs: Details (basic info), Advanced (settings), Repeat (recurring events), and Relations (link to tasks/documents).

Complete calendar guide

Can I integrate with Google Calendar?

Yes! Go to Settings → Calendar to connect your Google Calendar. Once connected, events sync bidirectionally between Mosic and Google Calendar with automatic two-way synchronization. When creating events, you can select which calendar to use. This integration supports multiple calendars, calendar selection, two-way sync, Google Meet links, and timezone handling.

Learn about Google Calendar sync

Can I make recurring events?

Yes, use the "Repeat" tab in the event detail view to configure recurring events. You can set Daily, Weekly, Monthly, or Yearly recurrence patterns. For weekly events, select specific days (Mon-Sun). Optionally set an end date, or leave blank for indefinite recurrence. Recurring patterns sync to Google Calendar automatically.

Learn about recurring events

How do I collaborate with my team?

Mosic offers several collaboration features: post comments on tasks with rich text formatting and @mentions, track all changes in the Feed page (filter by activity type), receive notifications in your Inbox (shows unread count), assign tasks to multiple team members, add team members as List members or managers, and control visibility with public/private settings on Lists. All changes are tracked and visible in real-time.

Learn about collaboration

Can I customize my notifications?

Yes! Go to Settings → Notifications to configure your preferences. You can enable/disable email notifications, set up quiet hours (notifications won't disturb you during specified times), create notification rules for specific events, and configure email digest frequency. Notification settings are very flexible and let you control when and how you're notified about workspace activity.

Learn about notification settings

What settings can I configure?

Access Settings from the sidebar. Available settings include:

• General - Language and timezone preferences
• Profile - Name, email, bio, password changes
• Appearance - Theme options (light/dark mode)
• Notifications - Email, quiet hours, and notification rules
• Calendar - Google Calendar integration
• Members - Workspace team management
• Subscription & Billing - Account plan management

Complete settings guide

Can I use dark mode?

Yes! Mosic supports both light and dark themes. Go to Settings → Appearance to switch between theme options, or use the theme toggle (sun/moon icon) at the bottom of the left sidebar. The theme preference applies across the entire application for a consistent experience.

Learn about appearance settings