Notifications

Mosic keeps you informed across three channels: in-app, email, and browser push. You control what you receive and when.

Notification Types

Mosic generates notifications across five categories:

Project Management — task assignments, status changes, comments, mentions, due date reminders, overdue alerts, and membership updates.

CRM — lead assignments, deal stage changes, deal outcomes, lead conversions, and customer and contact assignments.

Helpdesk — ticket assignments, customer replies, SLA breach warnings, and ticket status changes.

Communication — new messages in conversations, channel mentions, and replies on linked items.

System — notification preference suggestions.

Some events are marked as Required and cannot be disabled. These include mentions (task and channel), task assignments (including leads, deals, customers, contacts, and tickets), due date alerts, task overdue notifications, SLA breaches, ticket replies, and channel mentions.

In-App Notifications

Notification Bell

The bell icon appears in two places: in the top navigation bar (opens a dropdown) and in the left sidebar (navigates directly to the Notifications page). Both show an unread count badge.

• A red badge displays the unread count. When you have more than 99 unread notifications, it shows 99+.
• Click the bell icon in the top navbar to open the notification dropdown. The dropdown shows up to 30 recent notifications.
• If you have no notifications, the dropdown displays No notifications.

Notifications Page

Click View all notifications at the bottom of the dropdown to open the full Notifications page. You can also navigate directly to /Notifications.

The page has a split-panel layout:

• Left panel — a scrollable list of all notifications (50 per page) with a Load more button for older items.
• Right panel — a detail view of the selected item. When nothing is selected, it displays Select a notification to view details.

Click any notification in the left panel to view the related task, contact, customer, lead, deal, ticket, conversation, project, task list, or space in the right panel.

Marking as Read

Individual notifications are marked as read when you click them. To mark all unread notifications as read at once, click Mark all as read. This option appears in both the notification dropdown and the Notifications page header when you have unread items.

Archiving Notifications

Clicking Mark all as read also archives the unread notifications, removing them from your active list. Archived notifications are retained for 180 days.

Email Notifications

Email notifications have three modes per event type:

Immediate Emails

When an event is set to Immediate, Mosic sends a single email right away. Each immediate email includes a one-click unsubscribe link at the bottom.

Digest Emails

Digest emails bundle multiple notifications into a single summary.

Daily digest — delivered at 8:00 AM in your local timezone. Contains up to 10 unread digest-eligible notifications from the past 24 hours, grouped by the item they relate to.

Weekly digest — delivered at 8:00 AM on Monday in your local timezone. Contains up to 8 highlights from the past week, plus a breakdown of notification counts by type.

If there are no digest-eligible notifications, no email is sent.

One-Click Unsubscribe

Every email from Mosic includes an unsubscribe link. You can unsubscribe at three levels:

• Item level — stop notifications about a specific task, deal, or ticket.
• Event type level — turn off email for one event type in the current workspace.
• All emails — disable all email notifications across every workspace.

Unsubscribe links expire after 30 days and can only be used once.

Browser Notifications

Enabling Browser Push

1. Go to Settings > Preferences > Notifications.
2. Find the Browser Notifications section.
3. Toggle the switch to on.
4. Your browser prompts you to allow notifications. Click Allow.

If you previously denied browser notifications, the section displays a warning: “Notifications are blocked by your browser. To enable them, click the lock icon in your address bar and allow notifications for this site.”

Browser push only works when the Mosic tab is in the background. If you are actively viewing Mosic, notifications appear as in-app toasts instead.

What Triggers a Browser Notification

Browser push is controlled by the single global toggle at the top of the Browser Notifications section. There is no per-event browser push toggle — the per-event controls in Notification Preferences cover In-App and Email only. When the global toggle is on and an event has In-App delivery enabled, it also fires a browser push notification. When the global toggle is off, no browser push notifications are sent regardless of per-event settings.

Browser notifications close automatically after 8 seconds.

Configuring Notification Preferences

Accessing Preferences

1. Open Settings from the sidebar.
2. Click Preferences.
3. Select Notifications in the left panel.

Notification preferences are configured per workspace. Switch to a different workspace to manage its preferences separately.

Per-Event Channel Toggles

Each event type has two channel controls:

• In-App — a toggle switch set to on or off.
• Email — a dropdown with three options: Immediate, Digest, or Off.

Events marked as Required (with critical: True in the event registry) cannot be disabled. These events render with locked controls and bypass pause and quiet hours settings.

Changes save automatically after a short delay. You do not need to click a save button.

Notification Categories

Preferences are organized into five sections:

Notification Schedule (Quiet Hours)

Setting Your Schedule

1. Open Settings > Preferences > Schedule.
2. The Working Hours Schedule editor shows each day of the week.
3. Click Add slot on any day to create a time block.
4. Set the start time, end time, and slot type (Working or Quiet).
5. Use Apply to all to copy one day’s schedule to all other days.

Working vs Quiet Slots

• Working — notifications are delivered normally.
• Quiet — non-critical notifications are held and delivered when the next working period begins.

How Quiet Hours Work

During quiet hours, non-critical in-app notifications are marked as silent. They appear in your notification list but do not trigger a toast or browser push. When your next working period begins, queued notifications are delivered.

Enable Treat non-working hours as quiet hours to automatically treat any time outside your configured slots as quiet time.

Your timezone is displayed at the top of the schedule editor. To change it, click the Change link next to your timezone, which takes you to Settings > Preferences > General.

Pausing Notifications

To temporarily stop non-critical notifications:

1. Go to Settings > Preferences > Notifications.
2. Find the Pause Notifications section.
3. Select a duration from the dropdown:

4. Click Pause.

While paused, the section shows the resume time, for example “Resumes at 2:30 PM.” Click Resume to unpause immediately.

Critical events always bypass the pause. This includes mentions, assignments, SLA breaches, and other required notifications.

Pausing is per workspace. Notifications from other workspaces are not affected.

Subscribing to Documents

Subscribe Button

The bell icon on tasks, projects, deals, tickets, and other items lets you subscribe to that document’s notifications. When subscribed, the bell icon is filled in blue. Click it again to unsubscribe.

Hover over the bell icon to see the tooltip: Subscribe to notifications or Unsubscribe from notifications.

Auto-Subscription

Mosic automatically subscribes you to documents in these cases:

• You are assigned to a task, ticket, lead, deal, customer, or contact.
• You are @mentioned in a comment or description.
• You are added as a member of a workspace, space, or project.

Deduplication and Rate Limits

Mosic prevents notification overload with built-in protections:

• Deduplication — the same event type for the same document is suppressed if it occurred within the last 5 minutes. For example, three status changes on the same task within 5 minutes generate only one notification.
• Daily limit — each user receives up to 500 notifications per day.
• Hourly limit — each user receives up to 150 notifications per hour.

When a limit is reached, new notifications are held and not delivered. Limits reset automatically as the time window expires.

Best Practices

1. Set your working hours schedule — configure quiet hours to avoid interruptions outside your normal work time.
2. Use Digest mode for low-priority events — field updates and status changes work well as digest items.
3. Keep Immediate mode for urgent events — mentions, assignments, and SLA breaches benefit from immediate delivery.
4. Subscribe only to documents you need — avoid subscribing to every item in a project. Focus on items where you need to track changes.
5. Use pause during focused work — pause notifications for 30 minutes or 1 hour during deep work sessions.
6. Review preferences when joining a new workspace — notification preferences are per workspace. Set them up when you join.

Troubleshooting

I’m not receiving browser notifications

1. Confirm the toggle is on in Settings > Preferences > Notifications under Browser Notifications.
2. Check that your browser has granted notification permission. Look for the lock icon in your address bar.
3. Browser notifications only fire when the Mosic tab is in the background. Make sure the tab is not active.
4. Some browsers block notifications in private or incognito mode.

I’m not receiving digest emails

1. Verify that at least one event type is set to Digest in your notification preferences.
2. Digests only send when there are unread digest-eligible notifications. If you have already read them in-app, no digest is sent.
3. Check your spam or junk folder.

Notification preferences are not saving

1. Make sure you have permission to access the workspace.
2. Wait a few seconds after changing a toggle or dropdown. Changes save automatically with a short delay.
3. Refresh the page and try again.

The “Mark all as read” button is missing

The Mark all as read option only appears when you have unread notifications. If all notifications are already read, the button is hidden.

Related Documentation

• Communication & Email — manage conversations and email channels