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Getting Help with Mosic

Learn how to access help resources and support for using Mosic effectively

Published: January 15, 2025

Getting Help with Mosic

This guide helps you find answers, get support, and make the most of Mosic. Whether you’re just starting out or need help with a specific feature, we’re here to help.

Documentation Resources

This Documentation Site

This documentation site is your primary resource for learning Mosic. It contains comprehensive, verified information with screenshots and step-by-step guides.

What you’ll find here:

  • Complete feature documentation with screenshots
  • Step-by-step tutorials and workflows
  • Getting started guides for new users
  • Troubleshooting tips and solutions
  • Best practices and recommendations

Quick navigation:

Searching the Documentation

Use the search feature at the top of this documentation site to quickly find information about specific features or topics. The search covers all documentation pages and can help you find answers fast.

Getting Support

Contact Support

If you can’t find an answer in the documentation or need personalized help, our support team is here to assist you.

Email support:

When contacting support:

  • Describe your issue or question clearly
  • Include relevant details (what you were trying to do, what happened, error messages)
  • Mention which browser and device you’re using if reporting a technical issue
  • Mark urgent issues as “urgent” in the subject line

Response time: We typically respond within 1-2 business days.

Security and Privacy

For security vulnerabilities or privacy concerns, please use these dedicated channels:

In-App Help Center

Mosic includes a built-in Help Center accessible from the application.

How to access:

  1. Look for the Help icon at the bottom of the left sidebar
  2. Click the icon to open the Help Center
  3. Browse help categories and topics

Available sections:

  • Getting Started - Basic onboarding information
  • Documentation - Feature guides and references
  • FAQ - Answers to common questions
  • Keyboard Shortcuts - List of keyboard shortcuts
  • Community - Information about connecting with other users

Note: For the most comprehensive and up-to-date information, we recommend using this documentation site rather than the in-app Help Center.

Common Questions

Where should I start as a new user?

Start with our Introduction guide, then follow the Authentication and Navigation guides. After that, check out the Daily Workflow guide to learn recommended usage patterns.

How do I report a bug?

Email support@mosic.pro with:

  • A clear description of the issue
  • Steps to reproduce the problem
  • What you expected to happen
  • What actually happened
  • Browser and device information

Can I request new features?

Yes! We welcome feature requests. Send your ideas to support@mosic.pro or hello@mosic.pro. Please describe the feature and explain how it would help your workflow.

What if I have a question not covered in the documentation?

First, try using the search function on this documentation site. If you still can’t find an answer, contact our support team at support@mosic.pro.

Learning Resources

For new users:

  1. Read the Introduction to understand Mosic’s concepts
  2. Set up your account using the Authentication guide
  3. Learn the interface with the Navigation guide
  4. Explore your Daily Workflow options
  5. Dive into specific features as needed

For specific features:

Tips for Effective Learning

  1. Start small: Focus on basic features first before exploring advanced functionality
  2. Use the search: The documentation search helps you find specific information quickly
  3. Follow examples: Each guide includes practical examples you can follow
  4. Experiment safely: Try features in a test workspace or project first
  5. Ask for help: Contact support if you get stuck or have questions

Troubleshooting

I can’t find what I’m looking for in the documentation

Try these steps:

  1. Use the search function at the top of the documentation site
  2. Check the relevant feature guide in the Features section
  3. Review the Getting Started guides if you’re new
  4. Contact support at support@mosic.pro if you still need help

I found an error or outdated information in the documentation

Please let us know:

  • Email hello@mosic.pro with the page URL and what needs updating
  • We regularly update the documentation to keep it accurate and helpful

The in-app Help Center information differs from this site

Use this documentation site:

  • This site contains the most current and comprehensive information
  • The in-app Help Center provides basic guidance, but this site is more detailed
  • When information conflicts, trust this documentation site

I need help with something not covered in the documentation

Contact our support team:

  • Email support@mosic.pro with your question
  • Provide as much detail as possible about what you’re trying to do
  • We’ll respond within 1-2 business days

Additional Resources

Contact Page

For a complete list of contact options including sales, partnerships, and security, visit our Contact Us page.

Stay Connected

Documentation updates:

  • This documentation site is regularly updated with new features and improvements
  • Bookmark this page for easy access when you need help
  • Use the search feature to quickly find specific information

Getting the most from Mosic:

  1. Explore the documentation to learn about all available features
  2. Try features hands-on in your workspace
  3. Reach out to support when you need personalized help
  4. Share helpful tips with your team members

We’re here to help you succeed with Mosic. Don’t hesitate to reach out if you need assistance!