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Settings & Preferences

Configure your personal preferences, profile, notifications, and workspace settings

Published: January 15, 2025

Settings & Preferences

The Settings area allows you to configure your personal preferences, profile, appearance, notifications, calendar integration, and workspace settings. Access settings by clicking the gear icon at the bottom of the left sidebar.

Accessing Settings

Settings are accessed through a dedicated interface with two main sections:

  1. My Preferences & Settings - Personal user configuration

    • Preferences (sub-sections: General, Profile, Appearance, Notifications, Calendar)

  2. Workspace Settings - Team and workspace configuration (visible to workspace admins)

    • Members - View and manage workspace members
    • Subscription & Billing - Manage workspace subscription

Navigation:

  • Click the Settings icon (gear) at the bottom of the left sidebar
  • Settings open in a dedicated view with a sidebar for navigation
  • Each section has its own content area on the right

My Preferences & Settings

Personal configuration options accessed through Settings → Preferences. The Preferences section has five sub-sections accessible via a left sidebar.

General Settings

Configure language and timezone preferences for your Mosic interface.

Localization

Language:

  • Dropdown selector with search functionality
  • Available languages: English, Arabic, French, German
  • Changes apply immediately (auto-save)
  • Example: Select “English” for English interface

Timezone:

  • Searchable dropdown with all world timezones
  • Affects how dates and times display throughout Mosic
  • Changes apply immediately (auto-save)
  • Example: “Asia/Dubai”, “America/New_York”, “Europe/London”

How to configure:

  1. Navigate to Settings → Preferences → General
  2. Click on the Language or Timezone button
  3. Search and select your preference
  4. Changes save automatically - no save button needed

Profile Settings

Customize your profile information, images, and account security.

Profile Customization

Cover Image:

  • Large banner image displayed at the top of profile settings
  • Click on cover to upload or change
  • Position the image by dragging while uploading
  • Supported formats: PNG, JPG, JPEG
  • Editable directly from the profile settings page

Profile Avatar:

  • Circular profile picture/avatar
  • Click on avatar to upload new image
  • Appears next to your name throughout Mosic
  • Supported formats: PNG, JPG, JPEG
  • Auto-saves when uploaded

Profile Information Fields

FieldDescriptionEditable
Full NameYour display name shown across MosicYes - click to edit, auto-saves on blur
EmailAccount email addressNo - read-only field (grayed out)
BioPersonal description or about textYes - multi-line text area, auto-saves

How to edit:

  1. Navigate to Settings → Preferences → Profile
  2. Click into the Full Name or Bio field
  3. Type your changes
  4. Click outside the field - changes save automatically

Change Password

Password Security:

  • Two-step password change process
  • Enter new password twice to confirm
  • “Change Password” button appears when both fields match
  • Loading indicator shows during password update
  • Success toast notification when complete
  • Password fields clear after successful change

How to change password:

  1. Navigate to Settings → Preferences → Profile
  2. Enter new password in “New Password” field
  3. Press Enter or Tab to reveal “Confirm Password” field
  4. Enter same password in “Confirm Password” field
  5. Click “Change Password” button when it appears
  6. Wait for success confirmation

Security notes:

  • Passwords must match exactly
  • Error message shows if passwords don’t match
  • Regular password updates recommended for security

Appearance Settings

Customize the visual theme of your Mosic interface.

Theme Selection:

  • Three theme options available:
    • Light - Bright interface with light backgrounds
    • Dark - Dark interface optimized for low-light environments
    • System - Automatically matches your operating system theme preference
  • Click any theme option to apply immediately
  • Selected theme has blue border and ring highlight
  • Theme preference stored in browser (persists across sessions)
  • Changes apply instantly without page reload

How to change theme:

  1. Navigate to Settings → Preferences → Appearance
  2. Click on your preferred theme card (Light, Dark, or System)
  3. Theme applies immediately across all Mosic pages

Note: The System option will automatically switch between light and dark modes based on your operating system’s theme settings.

Notifications Settings

Comprehensive notification preferences to control how and when you’re notified about updates in Mosic.

Global Notification Controls

Master Notifications Toggle:

  • Enable/disable ALL notifications with a single switch
  • Located at top-right of Notification Preferences card
  • When disabled, all notification types are turned off
  • Label changes to show “Notifications enabled” or “Notifications disabled”

Email Notifications

Email Notifications Toggle:

  • Enable/disable all email notifications
  • Located in the Email Notifications card
  • Independent of web/browser notifications
  • When disabled, disables email frequency and digest options

Email Frequency: Three delivery options available:

  • Immediately - Receive emails as events happen in real-time
  • Daily Digest - One consolidated email per day with all notifications
  • Weekly Summary - One consolidated email per week with all notifications

How to configure:

  1. Navigate to Settings → Preferences → Notifications
  2. Ensure Email Notifications toggle is ON
  3. Select frequency from the dropdown in Email Notifications card
  4. Changes save automatically

Quiet Hours

Quiet Hours Feature:

  • Prevent email notifications during specific time periods
  • Toggle in Quiet Hours card to enable/disable
  • Set start time (when quiet hours begin)
  • Set end time (when quiet hours end)
  • Time format: HH:MM (24-hour format in UI, shows as time picker)
  • Example: Start 23:00, End 08:00 (no emails from 11 PM to 8 AM)
  • Requires Email Notifications to be enabled

How to set quiet hours:

  1. Enable the Quiet Hours toggle
  2. Click start time picker and select time
  3. Click end time picker and select time
  4. Changes save automatically
  5. Quiet hours apply to email notifications only

Digest Content & Testing

Digest Content Configuration:

  • Available when email frequency is “Daily Digest” or “Weekly Summary”
  • Two filter options:
    • All Updates - Include all notifications in digest
    • Important Updates Only - Filter to high-priority notifications only
  • Select from dropdown in Digest Content card

Preview & Test Digest: Two action buttons available (only visible for digest frequencies):

  • Preview Digest button:

    • Generates a visual preview of your digest email
    • Opens a modal showing the email HTML content
    • Shows notification count and content filter applied
    • Displays “Generating…” with loading spinner during preview
    • No actual email sent - preview only

  • Send Test Email button:

    • Sends an actual test digest email to your email address
    • Uses current digest settings and preferences
    • Shows “Sending…” with loading spinner
    • Confirmation toast when email sent successfully
    • Great for testing before relying on scheduled digests

Note: Both buttons are disabled when:

  • Notifications are globally disabled
  • Email notifications are disabled
  • A preview/test operation is already in progress

Browser Notifications

Web/Browser Notifications:

  • Real-time browser notifications when Mosic tab is open or in background
  • Requires browser permission to display notifications
  • Separate from email notifications (can be enabled independently)
  • Permission states: “Not set”, “Allowed”, or “Blocked”
  • Status indicator shows current permission state

How to enable browser notifications:

  1. Navigate to Settings → Preferences → Notifications
  2. Scroll to Browser Notifications section
  3. Click “Request Permission” button (only shows if not yet granted)
  4. Allow the browser notification prompt when it appears
  5. Status changes to “Allowed” when granted
  6. Configure which events trigger web notifications in Notification Rules below

If notifications are blocked:

  • Red error box shows with instructions
  • Must change browser settings manually:
    1. Click lock/info icon in browser address bar
    2. Find “Notifications” in site settings
    3. Change setting to “Allow”
    4. Refresh Mosic page
  • Cannot request permission again from Mosic UI once blocked

Notification Rules

Granular control over which events trigger notifications and through which channels.

Four Notification Categories (Tabs):

  1. Tasks - Notifications about task changes (created, deleted, status, priority, due date, etc.)
  2. Task Lists - Notifications about list changes (created, deleted, status, priority, etc.)
  3. Projects - Notifications about project changes (created, deleted, status, priority, etc.)
  4. Comments - Notifications about comments (all comments, mentions, replies)

View Modes:

  • Important Settings (default) - Shows only critical notification types
  • Show Advanced Settings (toggle) - Shows all available notification types
  • Toggle switch at top-right of Notification Rules section

Each Notification Rule Contains:

  1. Enable/Disable Toggle:

    • Master switch for this specific notification type
    • When off, no notifications sent regardless of channel settings
    • Located at top-right of each rule card

  2. Importance Level:

    • Controls notification priority and filtering
    • Dropdown with options:
      • Low - Informational only, lowest priority
      • Medium - Standard updates, normal priority
      • High - Important changes requiring attention
      • Urgent - Critical notifications, immediate attention needed
      • Dynamic - System determines importance based on specific values (only for Status and Priority fields)

  3. Notification Channels:

    • web - Browser/in-app notifications and Inbox
    • email - Email notifications (respects email settings and quiet hours)
    • Each channel has its own toggle switch
    • Multiple channels can be enabled simultaneously
    • Email channel disabled when email notifications are globally off

  4. Special Fields:

    • Due Date notifications: Includes “Notify days before” number input (0-30 days)
    • Dynamic importance: Status and Priority fields show additional rules when set to “Dynamic”

Dynamic Importance Rules:

When Status or Priority is set to “Dynamic” importance, additional rules appear:

For Task Status (Dynamic):

  • When Completed: Select importance level (Low, Medium, High, Urgent)
  • When Blocked: Select importance level (Low, Medium, High, Urgent)
  • System applies selected importance based on the specific status value

For Task Priority (Dynamic):

  • When High: Select importance level (Low, Medium, High, Urgent)
  • When Urgent: Select importance level (Low, Medium, High, Urgent)
  • System applies selected importance based on the specific priority value

Example Default Task Notification Rules:

RuleEnabledImportanceWebEmailNotes
Task CreatedYesMedium✓✗
Task DeletedYesMedium✓✗
Status ChangedYesDynamic✓✓Completed=High, Blocked=Urgent
Priority ChangedYesDynamic✓✓High=High, Urgent=Urgent
Due Date ChangedYesHigh✓✓Notify 2 days before
Assignment ChangedYesHigh✓✓
Start Date ChangedYesMedium✓✗Only in advanced settings
Description ChangedYesLow✓✓Only in advanced settings
Title ChangedYesLow✓✓Only in advanced settings

Comment Notification Types:

TypeDescriptionDefault
All CommentsNotifications for any comments on items you’re involved withDisabled
MentionsWhen someone @mentions you in a commentEnabled (High importance)
RepliesWhen someone replies to your commentsEnabled (Medium importance)

How to Configure Notification Rules:

  1. Navigate to Settings → Preferences → Notifications
  2. Scroll to Notification Rules section
  3. Click tab for category (Tasks, Task Lists, Projects, Comments)
  4. Toggle “Show advanced settings” if needed to see all options
  5. For each notification type:
    • Enable/disable the main toggle
    • Select importance level
    • Enable/disable web and email channels
    • Configure dynamic rules if applicable
  6. Changes save automatically for each setting

Calendar Settings

Configure Google Calendar integration for workspace-level event synchronization.

Google Calendar Integration:

  • Connect Google Calendar accounts to your workspace
  • Two-way synchronization between Mosic events and Google Calendar
  • Multiple account support per workspace
  • Workspace-specific settings (each workspace has its own calendar connections)

Calendar Settings Features:

  • Add Google Calendar accounts with custom names (e.g., “Work”, “Personal”)
  • View list of connected accounts for current workspace
  • Manage calendar account settings
  • Connect button initiates Google OAuth flow
  • Account-specific configuration

How to connect Google Calendar:

  1. Navigate to Settings → Preferences → Calendar
  2. Click “Add Account” button
  3. Enter an account name (e.g., “Work Calendar”)
  4. Click “Connect” button
  5. Complete Google authentication in popup window
  6. Grant Mosic access to your Google Calendar
  7. Select which calendars to sync
  8. Account appears in the accounts list

Account Management:

  • View all connected Google accounts for current workspace
  • See account sync status
  • Manage account-specific preferences
  • Disconnect or reconfigure accounts as needed

Important Notes:

  • Calendar settings are workspace-specific
  • Each workspace can have its own Google Calendar connections
  • Events created in Mosic can sync to Google Calendar
  • Events from Google Calendar can appear in Mosic
  • Requires appropriate Google Calendar permissions

For detailed information on using calendar features and managing events, see Calendar & Events.

Workspace Settings

Workspace-level configuration and management features. These settings are visible only to workspace administrators and affect the entire workspace team.

Access Requirements:

  • Must have “Read” permission on Members doctype
  • Typically available to workspace administrators
  • Settings apply to current workspace only

Members

View and manage workspace team members and their roles.

Members Page Features:

  • List all members in the current workspace
  • View member profiles and roles
  • See member activity status
  • Wall view display of team members
  • Member permission management
  • Add or remove workspace members

Access:

  • Navigate to Settings → Members
  • Requires admin permissions for current workspace
  • Non-admin users redirected to their own profile

Member Information Displayed:

  • Member name and avatar
  • Role within workspace
  • Contact information
  • Activity status
  • Permissions level

Subscription & Billing

Manage workspace subscription, payment information, and billing details.

Billing Management:

  • View current subscription plan
  • Manage payment methods
  • Access billing history
  • Update subscription details
  • View plan features and limits
  • Handle subscription changes

Access:

  • Navigate to Settings → Subscription & Billing
  • Requires admin permissions (requiresAdmin: true in routing)
  • Managed through Stripe integration

Important Notes:

  • Subscription is workspace-specific
  • Each workspace has separate billing
  • Changes affect entire workspace team
  • Contact administrators for billing issues

Best Practices

Profile Maintenance

  1. Keep your profile current and professional:

    • Update Full Name when it changes
    • Use a clear, recognizable profile avatar
    • Write a helpful Bio that explains your role or expertise
    • Profile information helps team members identify and collaborate with you

  2. Choose an effective profile picture:

    • Upload a clear, high-quality image
    • Use a professional or friendly photo
    • Ensure your face is visible and recognizable
    • Supported formats: PNG, JPG, JPEG
    • Avatar appears throughout Mosic next to your contributions

  3. Maintain account security:

    • Change password periodically (every 3-6 months recommended)
    • Use strong, unique passwords (mix of letters, numbers, symbols)
    • Never share your password with anyone
    • Use password confirmation process carefully
    • Watch for success/error messages when changing password

Notification Configuration

  1. Start with the master toggle:

    • Use the global Notifications toggle to quickly disable all notifications
    • Useful during focused work periods or vacations
    • Remember to re-enable when you return

  2. Configure quiet hours thoughtfully:

    • Set start/end times matching your sleep or focus schedule
    • Example: 23:00 (11 PM) start, 08:00 (8 AM) end
    • Prevents email interruptions during rest periods
    • Only affects email notifications, not web notifications

  3. Choose the right email frequency:

    • Immediately - Best for small teams or critical projects requiring real-time awareness
    • Daily Digest - Ideal for most users, reduces email volume while staying informed
    • Weekly Summary - Good for high-level oversight without daily distractions
    • Test with “Send Test Email” before committing to digest mode

  4. Set appropriate importance levels:

    • Urgent - Only for critical issues requiring immediate action (assignments, blockers)
    • High - Important changes you should know about soon (due dates, priority changes)
    • Medium - Standard updates to stay informed (task creation, status changes)
    • Low - Nice-to-know changes for context (description edits, title changes)
    • Dynamic - Let system determine importance based on content (status, priority fields)

  5. Choose notification channels strategically:

    • Web notifications - For immediate awareness when using Mosic
    • Email notifications - For important updates you need to track
    • Enable both channels for critical events (assignments, high-priority changes)
    • Use web-only for frequent but less critical updates

  6. Use the digest features effectively:

    • Select “Important Updates Only” to filter digest content
    • Use “Preview Digest” to see what you’ll receive before committing
    • Send test emails to verify settings
    • Adjust content filter based on preview results

  7. Leverage advanced settings when needed:

    • Toggle “Show advanced settings” to see all notification types
    • Configure granular rules for specific fields (title, description, start date)
    • Keep advanced settings hidden unless you need fine-grained control

  8. Configure dynamic importance rules:

    • Use Dynamic importance for Status and Priority fields
    • Set higher importance for critical status changes (Completed, Blocked)
    • Adjust based on your workflow priorities

Localization Settings

  1. Set correct timezone early:

    • Configure timezone before creating events or tasks with due dates
    • Ensures accurate meeting times across team members in different locations
    • Affects how all dates and times display throughout Mosic
    • Critical for teams working across time zones
    • Changes apply immediately to all future date/time displays

  2. Choose your preferred language:

    • Select the language you’re most comfortable with
    • Affects all UI text and labels throughout Mosic
    • Consider your team’s primary language for consistency
    • Changes apply immediately to interface

Calendar Integration

  1. Plan your calendar integration:

    • Decide which Google accounts to connect (work, personal, shared)
    • Use descriptive account names for easy identification
    • Consider workspace separation (different calendars per workspace)
    • Connect accounts with appropriate permissions

  2. Monitor calendar sync status:

    • Check event sync status in event details
    • Watch for sync errors or failures
    • Use retry buttons when sync issues occur
    • Verify events appear correctly in both Mosic and Google Calendar
    • Re-authenticate if sync consistently fails

  3. Organize calendar connections:

    • Connect multiple Google accounts if you manage multiple calendars
    • Name accounts clearly (e.g., “Work Calendar”, “Personal”, “Team Calendar”)
    • Review connected accounts periodically
    • Remove unused calendar connections to reduce clutter

Troubleshooting

Settings not saving

Problem: Changes to settings don’t seem to persist or take effect.

Solutions:

  1. Check for success notifications:

    • Most settings show toast notifications when saved
    • Look for green success messages in top-right corner
    • If no notification appears, setting may not have saved

  2. Verify internet connection:

    • Settings save to server, requiring active connection
    • Check network status in browser
    • Try reloading page to verify changes persisted

  3. Check for error messages:

    • Red error toasts indicate save failures
    • Browser console may show API errors (F12 → Console)
    • Note any error messages to report to support

  4. Try refreshing and re-entering:

    • Reload page to see if changes persisted
    • If not saved, re-enter changes
    • Watch carefully for success/error notifications

  5. Clear browser cache if issues persist:

    • Cached data may interfere with settings
    • Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
    • Try incognito/private browsing mode to test

Not receiving email notifications

Problem: Email notifications aren’t arriving despite being enabled.

Solutions:

  1. Verify notification settings hierarchy:

    • Check global “Notifications enabled” toggle is ON
    • Verify “Email Notifications” toggle is ON
    • Confirm specific notification rules have email channel enabled
    • All three must be enabled for emails to send

  2. Check email address:

    • Go to Profile settings
    • Verify email address is correct (shown in read-only Email field)
    • Contact administrator if email address needs updating

  3. Review quiet hours configuration:

    • Check if current time falls within quiet hours period
    • Quiet hours prevent emails from being sent
    • Adjust quiet hours or wait until period ends

  4. Check spam/junk folders:

    • Mosic emails may be filtered by email provider
    • Search for emails from Mosic domain
    • Mark as “Not Spam” and add to safe senders list

  5. Test with “Send Test Email” button:

    • Available in Digest Content card (digest mode only)
    • Sends immediate test email to your address
    • Confirms email delivery system is working
    • Check if test email arrives within minutes

  6. Verify specific notification rules:

    • Go to Notification Rules section
    • Check that rules for events you expect are enabled
    • Ensure email channel toggle is ON for those rules
    • Confirm importance level isn’t set too low for digest filtering

Browser notifications not working

Problem: Web/browser notifications don’t appear when expected.

Solutions:

  1. Check permission status:

    • Look at Browser Notifications section status indicator
    • Should show “Allowed” for notifications to work
    • If “Not set”, click “Request Permission” button
    • If “Blocked”, follow unblocking instructions below

  2. If permission is “Blocked”:

    • Click lock/info icon in browser address bar
    • Look for “Notifications” in site permissions
    • Change from “Block” to “Allow”
    • Refresh Mosic page completely
    • Permission status should update to “Allowed”

  3. Verify notification rules have web channel enabled:

    • Go to Notification Rules section
    • Check that rules have “web” channel toggle ON
    • Global notifications must also be enabled
    • Each rule requires both master toggle and web channel enabled

  4. Check browser notification settings:

    • Browser settings → Privacy/Notifications
    • Ensure notifications are enabled for browser globally
    • Verify Mosic site isn’t in blocked list
    • Some browsers require enabling for specific sites

  5. Verify operating system notifications:

    • Windows: Settings → System → Notifications
    • Mac: System Preferences → Notifications
    • Ensure browser app has notification permission
    • Check “Do Not Disturb” isn’t active

  6. Test with different browser:

    • Try Chrome, Firefox, or Edge
    • Some browsers have better notification support
    • Helps identify if issue is browser-specific

Wrong timezone displaying

Problem: Dates and times show in incorrect timezone.

Solutions:

  1. Update timezone setting:

    • Go to Settings → Preferences → General
    • Click Timezone dropdown button
    • Search for correct timezone (e.g., “America/New_York”)
    • Select correct timezone from list
    • Changes apply immediately (auto-save)

  2. Verify timezone took effect:

    • Create or view an event with known time
    • Check if time displays correctly now
    • Navigate to tasks with due dates
    • Verify dates show in expected timezone

  3. Check for browser timezone conflicts:

    • Some features may use browser’s detected timezone
    • Clear browser cache if issues persist
    • Reload page to ensure fresh timezone data loaded

  4. If times still wrong after setting:

    • Note specific examples where timezone is wrong
    • Check if issue is in event creation vs. viewing
    • Report to support with screenshots if persistent

Can’t change password

Problem: Password change fails or doesn’t complete.

Solutions:

  1. Verify password matching:

    • Ensure “New Password” and “Confirm Password” fields match exactly
    • Watch for “Passwords do not match” error below fields
    • “Change Password” button only appears when passwords match

  2. Check password requirements:

    • Password must meet minimum length requirements
    • Some systems require letters, numbers, special characters
    • Try a strong password with mix of character types
    • Error messages will indicate specific requirements

  3. Complete both password fields:

    • First field: Enter new password
    • Second field: Re-enter same password
    • Button won’t appear until both fields filled with matching values

  4. Watch for error messages:

    • Red error toasts indicate specific problems
    • Password too short/simple
    • Password previously used
    • System-level restrictions

  5. Wait for confirmation:

    • “Change Password” button shows loading state
    • Wait for green success toast notification
    • Fields clear automatically on success
    • If no success message, try again

  6. For SSO-managed accounts:

    • Password changes may be disabled
    • Contact system administrator
    • Use company’s SSO password reset process
    • Mosic password field may not apply to SSO accounts

Google Calendar not syncing

Problem: Events aren’t syncing between Mosic and Google Calendar.

Solutions:

  1. Check calendar account connection:

    • Go to Settings → Preferences → Calendar
    • Verify Google account is listed in connected accounts
    • Look for any error messages or status indicators
    • Try disconnecting and reconnecting account if issues persist

  2. Verify sync status in event details:

    • Open individual event in Mosic
    • Look for sync status indicator
    • “Retry” button appears if sync failed
    • Click retry to attempt sync again

  3. Re-authenticate with Google:

    • Remove calendar account from Settings → Calendar
    • Add account again with same name
    • Complete Google OAuth flow again
    • Grant all requested calendar permissions
    • Verify events begin syncing

  4. Check Google Calendar permissions:

    • Visit Google Account permissions page
    • Verify Mosic has calendar access
    • Revoke and re-grant if necessary
    • Ensure “See, edit, share, and permanently delete calendars” is granted

  5. Verify workspace calendar settings:

    • Ensure calendar account is configured for current workspace
    • Each workspace has separate calendar connections
    • Check if correct workspace is selected
    • Calendar settings are workspace-specific

  6. Check for sync conflicts:

    • Very large calendars may have sync delays
    • Recurring events may have special sync requirements
    • Note specific events that aren’t syncing
    • Contact support with event details if persistent

Help and Documentation

Settings Sidebar Help Box:

Located at the bottom of the Settings sidebar, a blue information box provides quick access to help:

  • Heading: “Need help with settings?”
  • Message: “Check our documentation for detailed guides on configuring Mosic.”
  • Button: “View Documentation” - Links to /Help/documentation
  • Always visible at bottom of settings navigation
  • Quick reference when configuring settings
  • Authentication - Login, account access, and user management
  • Calendar & Events - Creating and managing events, calendar views
  • Inbox - Viewing and managing notifications in Mosic
  • Activity Feed - Understanding activity streams and updates
  • Spaces - Space settings and notification context
  • Projects - Project management and notifications
  • Lists - Task list settings and notifications
  • Tasks - Task management and notifications

Frequently Asked Questions

Q: How do I completely turn off all notifications?

A: Click the master “Notifications enabled” toggle at the top-right of the Notification Preferences card to OFF. This disables all notification types (web and email) with one click.

Q: What’s the difference between web and email notifications?

A: Web notifications are browser notifications that appear when you’re using Mosic (in Inbox and as browser popups). Email notifications are sent to your email address and can be immediate or consolidated into digests. You can enable both independently.

Q: What is the Daily Digest?

A: Daily Digest consolidates all your notifications into a single email sent once per day, reducing email volume while keeping you informed. Select “Daily Digest” in Email Frequency, then use “Preview Digest” to see what you’ll receive.

Q: How do I change my timezone?

A: Go to Settings → Preferences → General, click the Timezone dropdown button, search for your timezone (e.g., “America/New_York”), and select it. Changes apply automatically.

Q: Can I have different quiet hours for weekends vs weekdays?

A: Currently, quiet hours apply the same schedule every day of the week. The same start and end times apply to all days. You can toggle quiet hours on/off, but can’t set day-specific schedules.

Q: What does “Dynamic” importance mean for notifications?

A: Dynamic importance lets the system automatically set importance based on specific field values. For example, when Status is set to “Completed” it might be High importance, but “In Progress” might be Medium. You configure the importance level for each specific value.

Q: How do I sync Mosic with Google Calendar?

A: Go to Settings → Preferences → Calendar, click “Add Account”, enter a descriptive name, click “Connect”, and complete the Google authentication. Grant calendar permissions when prompted. Events will then sync between Mosic and Google Calendar.

Q: Can I preview my email digest before it sends?

A: Yes! When using Daily Digest or Weekly Summary frequency, click the “Preview Digest” button in the Digest Content card. This opens a modal showing exactly what your digest email will look like, including notification count and content.

Q: What happens if I block browser notifications by accident?

A: You’ll need to unblock them through your browser settings. Click the lock/info icon in your browser’s address bar, find “Notifications” in site settings, and change from “Block” to “Allow”. Then refresh Mosic. The Settings page will show instructions if notifications are blocked.

Q: Why am I not receiving email notifications?

A: Check three things: (1) Master “Notifications enabled” toggle is ON, (2) “Email Notifications” toggle is ON, and (3) Specific notification rules have the email channel enabled. Also check if current time is within your quiet hours period.

Q: Can I test my notification settings before relying on them?

A: Yes! For digest emails, use the “Send Test Email” button to send an actual test digest to your email address. For specific notification rules, create a test task/list/project and make changes to trigger notifications and verify they arrive as expected.

Q: How do I configure different notification settings for different workspaces?

A: Notification preferences are user-level (apply to all workspaces), but you can configure which notification rules are enabled. Calendar settings are workspace-specific - each workspace has its own Google Calendar connections.

Q: What’s the difference between “Important Settings” and “Advanced Settings”?

A: Important Settings (default view) shows only critical notification types like task creation, status changes, and assignments. Advanced Settings (toggle to enable) shows all available notification types including less common fields like description and title changes.

Q: Can I export my notification preferences or settings?

A: Settings export isn’t currently available through the UI. Your preferences are stored with your account and persist across sessions. Contact support if you need to backup or transfer settings.

Q: How do I delete my Mosic account?

A: Account deletion requires administrator action for security. Contact your workspace administrator or Mosic support to request account deletion. They can guide you through the process and data handling.