This reference covers keyboard shortcuts in the Communication module (conversations, messages, channels).
Press ? while in the Communication module to show or hide the shortcut reference overlay. This shortcut only works inside Communication — it does not apply to other areas of Mosic. You can also find the full list under Settings > Keyboard Shortcuts .
Note: Shortcuts do not fire when your cursor is in a text input, textarea, or rich-text editor.
These shortcuts work when you are viewing conversations in the Communications module.
Shortcut Action Context ?Show or hide keyboard shortcuts Anywhere in Communications Cmd+K / Ctrl+KOpen Command Palette Anywhere in Communications jNext item Conversation list or thread list kPrevious item Conversation list or thread list EnterOpen selected item Conversation list or thread list EscapeGo back or exit search Anywhere in Communications /Focus search Communications
Shortcut Action Context eArchive conversation Viewing a conversation rReply Viewing a conversation Shift+RReply all Viewing a conversation fForward Viewing a conversation uMark as unread Viewing a conversation zUndo last action After archiving
Shortcut Action Context Shift+OMark as Open Viewing a conversation Shift+PMark as Pending Viewing a conversation Shift+WMark as Waiting Viewing a conversation Shift+DMark as Resolved Viewing a conversation Shift+XMark as Closed Viewing a conversation
Shortcut Action Context cCompose new message Communications
Shortcut Action Context Shift+CSwitch to Context tab Communications sidebar Shift+NSwitch to Comments tab Communications sidebar
These shortcuts work on the Messages tab of contacts, customers, and tickets.
Shortcut Action Context jNext message Entity Messages tab kPrevious message Entity Messages tab EnterOpen or focus selected message Entity Messages tab uBack to entity detail Entity Messages tab eArchive conversation Entity Messages tab dDelete message Entity Messages tab rReply to message Entity Messages tab fFollow or unfollow conversation Entity Messages tab tCreate task from message Entity Messages tab lLink to topic Entity Messages tab nNew topic Entity Messages tab gAdd tag to conversation Entity Messages tab /Focus search Entity Messages tab ?Show or hide keyboard shortcuts Entity Messages tab
These shortcuts work when a document is open in the preview panel or split view.
Shortcut Action Context EscapeClose preview Document preview or split view Alt+←Navigate back Document preview or split view Alt+→Navigate forward Document preview or split view