Time Tracking

Time tracking helps you record how long your team spends on work. You can start and stop a timer for real-time tracking, or log time manually after the fact. Every time entry links to a document — a task, project, task list, deal, lead, or ticket.

Logged time appears in the Time Logs section on the document’s detail page, in the Time Spent summary, and in the Time Tracking report under Insights.

Logging Time

Start a Timer

You can start a timer from any document that supports time tracking.

Before you begin: You need write access on the target document. Viewers cannot start timers.

1. Open a task, project, task list, deal, lead, or ticket
2. In the header area, click Track
3. Mosic starts a timer and shows it in the global timer bar at the bottom of the screen

The timer runs until you stop it. While running, the Track button switches to a Stop button.

You can have up to three timers running at the same time, across any combination of documents. You cannot start a second timer on a document that already has one running.

Stop a Timer

When you finish working, stop the timer. Mosic records the duration and adds the entry to the document’s time log.

1. Click the red Stop (square) icon on the timer in the global timer bar
2. Or click Stop next to the running entry in the Time Logs section on the document’s detail page

Log Time Manually

If you forgot to start a timer, or you need to record time that happened earlier, you can add a time entry manually.

Before you begin: You need write access on the target document. Members can log time on tasks, task lists, deals, leads, and tickets. Projects require Editor or Admin access.

1. On a task, project, task list, deal, lead, or ticket detail page, scroll to the Time Logs section
2. Click Log Time
3. Fill in the date and time range:

A live Duration preview updates as you change the start and end times. The dialog warns End time must be after start time if the values are out of order.

If you opened Log Time from a document’s detail page, the document is shown read-only above the form. If you opened it from elsewhere (for example, the dashboard), pick a document type and then the document from the Link to document selector.

Type defaults to your workspace’s default time log type. If your workspace has no types configured, the type selector does not appear.

4. Click Save

The new entry appears in the Time Logs section.

If no time has been logged yet, the Time Logs section shows No time logged yet with a hint to click Log Time.

Edit or Delete a Time Entry

You can edit or delete a time entry if you are the entry’s owner, or if you are an Editor or Admin in the workspace.

1. On the document detail page, scroll to the Time Logs section
2. Hover over the entry you want to change
3. Click the Edit (pencil) icon or Delete (trash) icon
4. For edits, update the fields and click Update
5. For delete, confirm the deletion

Deleting a time entry cannot be undone.

If a timer is still running on the entry, the Start, End, and duration are locked. Stop the timer first to change those. While running, you can still edit the title, description, and type.

If the linked document is deleted, all its time entries are removed automatically.

Time Log Types

Time log types let you categorize work — for example, Development, Meeting, or Support. Each type has a label, color, and icon that appear as a badge on entries.

When a workspace is created, Mosic adds a default set of 14 protected types. They cannot be deleted or archived.

The default set is: General (the default), Development, Code Review, Testing & QA, Bug Fixing, Meeting, Client Call, Email & Messaging, Planning, Design, Research, Documentation, Support, and Admin.

Editors and Admins can add custom types for the workspace. Each workspace has its own set of types.

Custom types can be reordered by drag-and-drop. Protected types cannot be promoted to a different protection level.

Running Timers

The global timer bar appears at the bottom of the screen whenever you have one or more timers running. Each running timer shows:

• An animated equalizer icon
• A colored dot that identifies the document type (blue for tasks, green for deals, amber for leads, purple for tickets, indigo for projects, teal for task lists)
• The timer title and elapsed time
• A red Stop (square) icon to stop the timer

When you have two or more timers running, a total chip shows the combined elapsed time across all of them.

Click any running timer to open its linked document.

A running timer in the Time Logs section shows a live elapsed clock that ticks every second.

Time Spent Summary

A Time Spent card appears on the detail pages of tasks, projects, task lists, deals, leads, and tickets. It shows the total duration recorded across all time entries linked to that document.

The total includes stopped timer entries and manual entries. Running timers do not count toward the total until they are stopped.

Time Reports

The Time Tracking report under Insights gives you charts and breakdowns of tracked time.

1. In the sidebar, click Insights
2. Under Reports, click Time Tracking
3. The report shows:

If no time entries exist in the selected range, the report shows No time tracked in this range with a hint to widen the date range. Click Reset filters to start over.

If you have running timers in the selected range, the KPI cards note N timer(s) still running — not counted in totals.

Filters

Use the filter bar to narrow the report.

• Date range — Required. Use the quick ranges (Last 7 days, This week, Last week, This month, Last 30 days, Last 90 days) or pick a Custom range.
• Member — Show one person’s time. Available to Editors and Admins. Members see only their own time and the Member filter is hidden.
• Project — Filter by project. Selecting a project also includes its task lists and tasks.
• Task List — Filter by task list. Selecting a task list also includes its tasks.
• Type — Filter by time log type.
• Document Type — Filter by the type of linked document.

Click Clear all to remove every filter chip at once.

Group By

Switch between grouping views: Member, Project, Task List, Task, Type, Document Type, Source, or Time (day / week / month).

Each group row can be expanded to see individual time entries. Click Expand all or Collapse all to change the view.

Export

Click Export to download the report. You can export the summary view or the individual time entries as either Excel (.xlsx) or CSV (.csv).

Permissions

¹ Member can start timers and log time as long as they have write access on the target document (available on tasks, task lists, deals, leads, and tickets). Projects require Editor or Admin.

Editors and Admins manage time log types in the workspace settings. See the Permissions guide for the full role hierarchy.

Tips

• Start a timer when you begin a task and stop it when you finish for the most accurate records
• Use time log types to distinguish between categories of work (development, design, meetings, support)
• Check the Time Tracking report weekly to review team capacity and workload balance
• The Time Spent card shows only stopped entries — running timers do not count toward the total
• If you delete a document, its time entries are removed automatically

Related Articles

• Tasks — track time on tasks
• Projects — track time on projects and task lists
• CRM — track time on deals and leads
• Helpdesk — track time on tickets
• Permissions — full role and permission reference
• Dashboard — Time Tracker quick action and Time Accuracy card